Returns
policy.

Last updated July 2026

We want you both to love it

If your Stobbi is not quite right, we are here to make it easy. Please read the details below, and reach out any time through our contact page to start a return.

Our window

You may request a return within 30 days of delivery. To be eligible, the item should be unused, in its original condition, and in its original packaging.

How to start a return

• Send us a note with your order number and the reason for the return.
• We will reply with return instructions and the address to send it back to.
• Once your return arrives and is inspected, we will let you know your refund is on the way.

Refunds

Approved refunds are issued to your original payment method. Please allow a few business days for your bank or card provider to post the credit after we process it.

Return shipping

For a change-of-mind return, return shipping is the responsibility of the customer. Original shipping costs, where applicable, are non-refundable.

Damaged or defective items

If your Stobbi arrives damaged or has a fault, please contact us within 7 days of delivery with a photo. We will make it right with a replacement or full refund at no cost to you.

Non-returnable items

Gift cards and final-sale items, where offered, cannot be returned. Personalized or made-to-order pieces may be non-returnable unless they arrive damaged or defective.

This policy is a starting point for our standard orders; specific promotions or wholesale terms may differ.